Terms & Conditions

  1. 1. Order Preparation

    • We will begin preparing your order once full payment has been received
    • Please allow 1–3 working days for preparation and baking before your collection or delivery window

    2. Packing Policy

    • Cookies are sold strictly in fixed sizes (100g, 300g, 450g, 600g)
    • No repacking or custom packaging requests are available
    • Cookies are not packed by grams or loose flavour combinations
    • Muffins have a minimum order of 4 pcs per order and flavours can be mixed within the muffin category
    • Brownies have a minimum order of 4 pcs per order and flavours can be mixed within the brownie category

    3. Shelf Life and Storage

    • Cookies unopened: 12 months in a cool shaded area
    • Cookies opened: 3 months in an airtight container
    • Cookie cups: 7 days cool shaded area or 14 days in fridge
    • Muffins: 7 days in fridge
    • Brownies: 7 days in fridge
    • Wholesome Cookies: 5 days expiry and must be kept in the fridge
    • Granola: 12 months unopened and transfer to airtight container once opened
    • SLB is not liable for spoilage due to improper storage or extended time outside refrigeration

    4. Minimum Order Requirements

    • Cookies: no minimum order, sold in fixed pack sizes only
    • Muffins: minimum 4 pcs per order
    • Brownies: minimum 4 pcs per order

    5. Delivery Policy

    • Standard Parcel Delivery (2–3 working days): $3.50
    • Courier Delivery (1–2 working days weekdays 11am–10pm): $12.00
    • Express or Specific Day Delivery (weekdays 11am–10pm): $25.00
    • Complimentary delivery for orders above $120 after discounts
    • Delivery timings cannot be guaranteed and are dependent on courier routes and traffic
    • Deliveries are made Monday to Friday between 11am and 9pm
    • No deliveries on weekends or public holidays
    • SLB does not deliver to offices, Airline Road, Jurong Island, military camps or restricted zones
    • All deliveries are for Singapore residential addresses only
    • Customers are responsible for ensuring someone is available to receive the parcel

    6. Leave at Door Authorisation

    • You may authorise the driver to leave your parcel at the door
    • A photo will be provided once delivery is completed
    • SLB is not liable for missing parcels, theft, spoilage, heat damage or quality changes after the parcel is left at your door

    7. Unsuccessful Deliveries and Redelivery

    • Delivery crew will text and call upon arrival and wait up to 5 minutes
    • If unsuccessful, redelivery fee for standard courier is $10.70
    • Redelivery fee for express service is $25.00
    • SLB is not liable for quality changes due to delayed redelivery

    8. Amendments and Cancellations

    • No amendments can be made once the order status is “processing”, “preparation”, “delivery” or “in house delivery”
    • Orders placed after 4pm will be processed the next working day
    • Cancellation is only allowed when the status is “on hold”
    • Cancellations made less than 24 hours before delivery are not refundable
    • All cancellations are subject to deduction of credit card processing fees (non refundable)
    • Refunds for approved cancellations will take 7–10 working days
    • A 100% charge applies if cancellation is requested after preparation or delivery processing has begun

    9. After Delivery: Missing or Unsatisfactory Items

    • Please contact us within 12 hours of receiving your parcel with clear photos or videos of the affected products
    • We will assess and may offer a replacement or store credit based on our discretion
    • SLB does not provide refunds or credits for items delivered in good condition but not to personal taste
    • Claims that cannot be verified or involve opened or partially eaten products will not be accepted

    10. Returns and Exchanges

    • Returns must reach us within 5 days from delivery or collection date
    • Items must be unopened, untampered and in original condition
    • Items with removed labels or altered packaging are not eligible
    • Perishable items such as muffins and brownies cannot be returned
    • Delivery cost for returns is borne by the customer
    • Refunds, if approved, are processed back to the original payment method only

    11. Batch Exchange Policy

    • Our products have a 12 month shelf life. For quality control purposes, all batch-related requests must be made within 120 days of purchase
    • Requests made after 120 days, including requests for a different or newer batch, will not be eligible

    12. Payment Terms

    • Full payment is required upon order confirmation
    • All prices are in SGD
    • Accepted payment methods: Internet banking, ATM transfer with screenshot, and credit cards

    13. Product Disclaimer

    • Website images are for illustration only and actual product appearance may vary
    • Product availability may vary and we may propose substitutions when needed
    • All products may contain traces of allergens including nuts, gluten, dairy and eggs due to shared production environment
    • SLB is not liable for allergic reactions or medical conditions arising from consumption
    • Non edible decorations may be present and must be removed before consumption
    • SLB ingredients are MUIS halal certified

    14. Claims and Guarantee

    • All claims of defect must be made within 1 day of delivery
    • No claims will be accepted after the product expiry or recommended storage duration
    • For hygiene and safety, all products are non returnable and non exchangeable