Terms & Conditions

  1.  TERMS & CONDITIONS

Preparation Time:

1. We will only start preparing for your order once payment is received in full.

2. Please give us at least 3 -5 days to prepare and bake before collection/delivery time

3. In our bid to be environmentally friendly, cookies are packed according to their flavours.
Example:
An order is placed for 200g of 3 flavours, you will receive 3 bags of cookies (600g in total).
An order is placed for a single flavour of cookies, the default option is you will receive 1 bag of that flavour.
If you order 6 different flavours, you will receive 6 packages.
4. Our cookies will not be packed in 100g, unless you specify it in the order notes to us when you check out.

 Minimum Order:

1. A Minimum order of 600g of cookies ( assorted ).

2. A Minimum order of 4 muffin ( assorted).

3. A Minimum order of 4 brownies ( assorted).

Bakery Advice:

1. Cookies can be store in a cool air tight container for up to 1 month.

2. No sugar cookies has a shelf life of 5 days and must be placed in the fridge immediately after receiving it

3. Muffins must be store in fridge for up to 10 days. Bring it out and warm it in microwave at 800w for 20 sec to obtain maximum taste.

4. Brownie can be stored in cool air tight container for 1 week and fridge for 2 weeks

5. Cookie cups can be stored in cool air tight container for 1 week

DELIVERY POLICY:

Delivery Charges

We offer door delivery for orders above $25 and complimentary delivery for orders above $80.

All Bakes are strictly by courier or our delivery driver.

We currently offer self collection, to door delivery and direct mail postage.

All bakes are strictly by our to door service only.

As the delivery charges for courier service is subsidised by Singapore Lactation Bakes to ensure freshest bakes will reach your house on the same day, we regret to inform that non-consumables will be sent by normal mail if you only purchase non-consumables.

Mail postings are available by non consumables such as nursing clothes.

We need a Lead time of  3-5 working day to send your bakes out

For non consumables, we will be sending the product via snail mail. Please get in touch with us if you want the non consumables to be sent via registered mail.

Courier ( for bakes and apparels)

1. Complimentary delivery to one location applicable for purchases over $80 nett.

2. Orders / Deliveries cannot be combined to meet the minimum nett requirement for complimentary delivery.

3. For purchases below $80 nett, a delivery charge of $3 per location applies.

4. We only deliver to residential address. We reserve the rights to reject any office location – customers will be duly informed if such situations arise.

5. Deliveries to Offices, Jurong Island, Paya Lebar Airbase or Airline Road will not be accepted.

7. Do inform us of the days you cannot accept delivery.  Otherwise we will send the items out at the next available timing once the Bakes are baked.

8. We generally engage a third party vendors to provide delivery services.

9. We do not deliver outside of Singapore.

10. Specific timing deliveries within a specified one hour time slot will have a delivery charge of $30; and Special Hour deliveries (before 10am or after 6pm) will be at $50 per location. Please get in touch via live chat for this special arrangement.

11. For unsuccessful delivery attempts, if customers request us to reattempt to deliver, a re-delivery charge of $10 per location shall apply and be payable before the reattempt is made.

12. We choose our delivery service providers carefully and trust that they will use their best endeavours for each order to reach the intended recipients within the delivery timing 11am – 10 pm. SLBSG Pte Ltd shall not be held liable for failure to deliver on time due to unforeseen circumstances such as vehicle’s breakdown, traffic conditions and/ or any other circumstances that extend beyond our control.

13. Our drivers endeavour to deliver everyone’s packages on time. If no one’s at home and you’re not contactable for instructions, the best alternative is to drop the package off at your door. The driver will usually call and you can instruct them to hang at your gate. ( This will help you avoid the $10 redelivery charge)

Delivery Times and Days

1. Our delivery times and days are:

  • Weekdays – Between 11am to 10pm.

 Delivery Capacity and Other Details

1. All deliveries are for local addresses only (including Sentosa but excluding offshore islands).

2. We reserve the right to reject or reschedule your delivery if all delivery slots are fully booked – customers are advised to check on the status of the item at My account page periodically.

4. Please ensure that someone is available to receive the purchases at the listed address.

6. If deliveries are returned to our side due to the absence of a recipient, delivery charges will not be refunded.

7. If all purchases are deemed to be satisfactory and accepted by the recipient upon delivery, no request for refunds or exchanges will be allowed.

7. Please do note that we do not  sms/ call for the delivery details. Please do check slb.sg/My-Account for the tracking of your order.

Guarantee

  1. Any reservations or claims for non-compliance or conspicuous defect has to be done within 1 day from the date of delivery to our customer service at sales@slb.sg or live chat us
  2. After the expiry of the said product, no claim will be legitimately accepted thereafter.

In view of hygiene and food safety, all products cannot be returned or exchanged.

Promotions & Vouchers:

1. Only one promotional offer or voucher may be applied per order.

Payment Terms:

1. Full payment to be made upon ordering purchases via internet banking or credit card.

2. All prices listed on this website and the company’s collaterals are calculated in SGD (Singapore Dollars).

3. Only SGD (Singapore Dollars) will be accepted for all payments (including surcharges).

We accept the following payment methods:

1. Internet banking ( Direct Transfer Only)

2. ATM transfer (email the screenshot of the receipt to sales@slb.sg)

3.  Credit Cards

Amendments & Cancellation Charges:

  1.  No amendments can be made to purchases as soon as status is changed to ‘processing / preparation’.
  2. Order cutoff timing for deliveries will be at 4pm current day.
  3. You will be provided with an order reference number in an order confirmation sent to you via email. Please quote the order reference number when contacting our customer service representative regarding changes to your order.
  4. Cancellation of orders can only be made when the status is still in “on hold”. There will strictly be no refunds for cancellations made to orders less than 24 hours before delivery.
  5. Refunds will take 7-10 working days of processing time from date of cancellation.
  6. 2. In the event that any purchases are cancelled, the following charges will apply:
  7. 100% of the total purchase price (including surcharges) if the status has changed to “process / preparation”.

Product:

  1.  Website and all collateral images are for illustration only.
  2.  Thus, cookies and muffins (exterior and interior) and colours may vary slightly from the website images.
  3.  Package components and food items are subject to availability
  4.  However, in the event that any food items or components are unavailable, we will contact the customer and propose possible substitutions for the missing components before proceeding with your purchase(s).
  5.  SLBSG Pte Ltd makes all reasonable efforts to ensure that all descriptions of Products available on the website are as accurate and current as possible. Images, however, are for illustration purposes only and actual products may vary.
  6.  We recommend Products to be kept to suggested storage conditions stated on the website, and that consumption shelf life be observed accordingly. SLBSG Pte Ltd shall not be held liable for Products stored under inappropriate conditions and/ or kept beyond suggested shelf life.
  7.  All our Products may contain traces of nuts, gluten, eggs, dairy and other allergens, even if the description does not specify them as an ingredient. All Products are made in the same environment as products containing allergens, so we cannot guarantee that any Product is free from traces of allergens
    SLBSG Pte Ltd shall not be held liable for any adverse medical conditions and/or allergies arising from consumption of our Products.
  8.  Non-edible items may be used as decorative pieces on our cakes. Please ensure that these non-edible items are removed prior to consumption.
  9.  Our products are not halal certified however all our ingredients used are halal certified.
  10. Products may be subject to stock availability. We will take the necessary steps to inform customers should we not be able to fulfil any orders for whatever reason; and offer suggestions for alternative Products.
  11.  SLBSG Pte Ltd makes all reasonable efforts to ensure that all prices shown on the website are updated from time to time.  We reserve the right to change prices and to add, alter, or remove promotional offers from time to time and as necessary