Exchanges and Return Policy

EXCHANGES AND RETURN POLICY:

FOR APPARELS

  1. Kindly ensure that the correct product, size, colour and address have been entered prior to checking out.
  2. All final orders are not refundable/ exchangeable.
  3. All orders will be processed within 3 to 5 working days upon verification of payment.
  4. Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.
  5. Singapore Lactation Bakes will not be held liable for any lost parcels / damaged items mailed out should customer opt for normal/ regular postage.

 Defective/ Faulty Item(s) received:

  • All exchanges have to mailed back to us within 7 days from the day the parcel was received by customers. After this window expires, it is deemed that your order is well received in good condition.
  • Please take a snapshot of the defect with descriptions and forward the snapshot to enquire@slb.sg prior to mailing it back to us.
  • Once you received a confirmation from us via email exchanges, faulty items have to be mailed back to us within 3 working days.
  • Exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered)
  • An exchange will be done if the item(s) sent to you is defect/ faulty*. Singapore Lactation Bakes will reimburse normal postage for the defect item(s) sent.
  • There is strictly no cash refund unless the exact same piece is Out of Stock.
  • There may be a 0.5”-1” difference in the published measurements as items are mass produced and not made to measure. Colours shown may deviate slightly on different screens as different monitors have different resolutions, In such cases, the variance may not be considered as a defect.
  • Singapore Lactation Bakes will not accede to any exchange/refund request should you purchase our merchandise from any third party.
  • All Items bought during sales period or at a discounted price are not eligible for any cash refunds.

Incorrect Item(s) received:

  • We apologise for sending you an incorrect item , please mail the incorrect item(s) to Singapore Lactation Bakes within 7 days from the day the parcel was received by customers.
  • Before you mail it back to us, please take a snapshot of the incorrect item(s) received and forward the snapshot to us at sales@slb.sg We will reimburse the postage/shipping fees incurred.
  • An exchange will be done if the item(s) sent to you is incorrect. There is strictly no cash refund unless the exact same piece is Out of Stock and all exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered)
  • Singapore Lactation Bakes will not accede to any exchange/refund request should you purchase our merchandise from any third party

Size / Colour exchanges:

  • Singapore Lactation Bakes strictly do not allow Size/ Colour exchanges. Hence, kindly make sure that you have chose the correct size and color before proceed to check out. This applies for both Regular and sales item(s)

BACKORDERS:

  • Backorders are opened for sold out items.
  • Arrival time for different items differ and are usually stated under the individual items.
  • There may be delayed backorders due to unforeseen circumstances such a delayed shipment, lack of fabric etc. For such circumstances, cancellation of orders are not applicable.
  • Backorders may also be cancelled due to insufficient quantity upon stocks arrival. For such circumstances, we will refund the amount to you.

 

APPARELS CARE:

  • Colours of product may differ due to colour calibration of individual’s computer and it might appear darker in reality due to strong studio lighting used during photo-shoot.
  • A difference of 0.5”-1″ between the item(s) received with what was provided in our given measurements may not be considered as a defect.
  • Colour may transfer onto other garments. Do take note whenever necessary.
  • Minor defects such as loose threads, slight misalignment of seams, dropping buttons which can be sewn on, etc will not be considered for exchange/ return/ refund.

 PRODUCT CARE:

  • You are advised to hand wash all Singapore Lactation Bakes apparels (individually) without soaking for the first few washes as colour transfer may occur.
  • Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).