Delivery Methods and Fees
• Standard Parcel Delivery (2–3 working days): $3.50
• Courier Delivery (1–2 working days weekdays 11am–10pm): $12.00
• Express or Specific Day Delivery (weekdays 11am–10pm): $25.00
• Complimentary delivery for orders above $120 after discounts
• No minimum order amount required for delivery
Self Collection at Mandai
• Collection available Monday to Friday, 12pm–5pm
• Closed on weekends and public holidays
• Self collection begins on the next working day after your order is placed
• If you selected delivery but wish to switch to self collect, please inform us at least 24 hours before your delivery slot
Delivery Timings and Expectations
• Deliveries are made Monday to Friday, between 11am and 9pm depending on courier routes and traffic
• No deliveries on weekends or public holidays
• Specific delivery times cannot be requested or guaranteed
• Preferred dates will be followed as closely as possible but are not guaranteed
• Delivery day notifications will be sent via email or SMS
Leave at Door Option
• You may authorise us to leave your parcel at the door
• A photo will be sent once delivery is completed
• SLB is not liable for missing parcels, theft, spoilage, melting or any quality changes after the parcel is left at the door
Restricted Delivery Areas
• We only deliver to residential addresses
• Deliveries to office buildings, Airline Road, Jurong Island, military camps and restricted zones will not be accepted
• Customers will be informed if their address is not serviceable
What Cannot Be Changed
• Delivery address and delivery date cannot be changed once your order status is “Parcel”, “Delivery” or “In House Delivery”
• Delivery status can be checked via slb.sg/my-account
Processing Time
• We require 1–3 working days to dispatch your bakes
• Orders placed after 4pm are considered next working day orders
Unsuccessful Deliveries and Redelivery
• Our delivery crew will text and call upon arrival and wait up to 5 minutes
• Standard courier redelivery fee: $10.70
• Express delivery redelivery fee: $25.00
• SLB is not liable for changes in product quality when items are redelivered on a later date
Product Acceptance
• If the recipient accepts the parcel and the items are deemed satisfactory at the point of delivery, no request for refund or exchange will be allowed
• Claims for defect or non compliance must be made within 1 day of delivery
Delivery Capacity and Allocation
• Delivery slots are limited and will be allocated to the next available slot
• SLB reserves the right to reschedule or reject deliveries if slots are full
Delivery for Apparel and Non Consumables
• Cookies, tea and granola now qualify for standard parcel delivery
• Apparel and non consumables follow the same parcel delivery timelines
Guarantee and Claims
• All claims for defect must be made within 1 day of delivery
• No claims will be accepted after the product has passed its storage duration or expiry date
• For hygiene and food safety reasons, items cannot be returned or exchanged
