Amendments & Cancellation Charges:
• No amendments can be made once the order status has changed to parcel, delivery or in house delivery
• Orders received after 11am will be considered the next working day’s order
• An order reference number will be sent to you by email. Please quote this number when speaking with our customer service team
• Once your order is received, cancellations are no longer eligible for a refund
• Cancellation is only allowed when the status is still on hold
• All cancellations are subject to deduction of the credit card processing fee charged by the payment provider. This fee is non refundable and will be deducted from the refund amount
• Cancellations made less than twenty four hours before delivery are not refundable
• Refunds for approved cancellations will take seven to ten working days to process
• A one hundred per cent charge of the total order value applies once the status has changed to processing or preparation
